I had been on maintain with reservations many situations for pretty extended amounts of time. A single AA reservations and one particular agent instructed me it could cost me an extra $189.00 to fly out future early morning then said that flights were being booked upcoming working day.
i was fortunate sufficient being on board American Airways Flight #32 (LAX – JFK) on labor day….my husband And that i ended up seated independently…we experienced a Demise while in the family members and ended up about to nyc to get a funeral…….
– Flip your solution and to not handle the Customer like Dust. Realize that they're your ‘bread and butter’ and without the need of them you wouldn’t be in operation in any way.
Hi，I needed to check with questions about convey a cat in the U.S. to China, so I referred to as your Chinese service. The lady called Annie picked my telephone. I asked my concern and she or he explained †there is absolutely no way†I reported somebody instructed me it can be done. She said †They are really lying†she didn't give me any clarification. I chose to simply call yet again, A different lady answered my phone.
I attempted to make reservations for a nearby resort by way of your Airline Accommodations services just to understand that there were no vacant rooms accessible. I was left to affix the rest of the displaced passengers to snooze within the airport terminal with a cot using a blanket and pillow. I'm appalled that from the 21st Century, I needed to experience this standard of humiliation.
I know that it might be a while before USAIR and American software package is going to be synched. But, there is no reason for your agents to be so disconnected.
I was scheduled for your flight leaving Ronald Reagan Airport to Columbus Global Airport nowadays, boarding at 2:forty two departing at three:50. Me and a few Other individuals , sitting down inside the assigned gate, never ever read the boarding announcement. Once we realized persons ended up boarding went to the gate and had been turned absent. It had been three:04 PM when we ended up explained to this. Intellect you the gate just closed two minutes prior and we sat and watched the airplane front of us for another twenty minutes. Persons have been however dropping off bags and boarding the airplane . When questioned why we can’t board the plane, we have been chastised via the employees for not listening. The gate was crowded, and noisy. I'm able to show you we could not listen to your staff members.
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A company associate And that i traveled back again from Punta Cana, DR on flight 1629 from a business excursion final Friday (2/five/sixteen) after which on to Dallas via flight 207. The moment arriving back again into Dallas and retrieving our baggage, we found a strong odor around the suitcases and afterwards over the contents inside, the offensive “musty†scent permeated everything and on some objects it’s doubtful which the odor is often eliminated.
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If this is the new American Airlines I’ll go on history as stating I such as the aged one particular superior. You won’t go broke by losing my enterprise but you should have an additional seat available to market to A few other unsuspecting customer.
I have already been on the phone for 3 several hours endeavoring to solve an issue wherever my bag was split open up and my belongings missing.
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